Privacy Policy

At Yoho Mobile, protecting your privacy is our top priority. This Privacy Policy outlines how we collect, secure, and manage the information provided by our users. By subscribing to Yoho Mobile's eSIM plans, you acknowledge and agree to the terms described herein.

We collect and process data to provide a seamless service experience, including:

• Transaction Processing: Generating invoices and managing orders.
• Customer Support: Responding to inquiries and troubleshooting issues.
• Product Improvement: Identifying technical bugs and developing new features.
• Personalization: Recommending services tailored to your needs and travel habits.
• Asset Protection: Safeguarding our rights and preventing fraudulent activity.
• Communication: Notifying you of service updates or new offerings.

We strive to ensure all recorded data is accurate and offer assistance for corrections whenever necessary.

a. Personal Identifiable Information (PII)

When you purchase an eSIM, we collect the following:

• Name and Email Address
• Phone Number
• Billing Address

b. Non-Personally Identifiable Information (Non-PII)

We automatically collect technical data in our server logs and via Google Analytics, such as:

• Browser type and Operating System
• IP address and geographic location
• Website interaction (pages visited, time spent, and return frequency)

c. Financial Transactions

Payments are processed securely by leading third-party providers.

• Encryption: All data is encrypted during transmission.
• Limited Storage: Our database only stores the last four digits of your credit card for verification and approval purposes. We do not store full card details.

d. Cookies

We use cookies to optimize website functionality. You may manage or disable cookies via your browser settings; however, please note that this may limit certain features of our website.

• Storage: Your data is securely stored on Yoho Mobile's protected servers.
• Retention: We retain your personal data until a formal account cancellation or data deletion request is received, or as required by law.
• Protection: We implement rigorous security measures to prevent unauthorized access, disclosure, or alteration of your information.

• Internal Access: Access is limited to dedicated departments (e.g. Customer Care) necessary for service delivery.
• Third Parties: We do not sell, rent, or trade your personal information. Data is only shared with partners essential to providing the service (e.g. network carriers) under strict confidentiality agreements.
• Legal & Business Transfers: We may disclose information if required by law or in the event of a merger, acquisition, or asset sale.

YOHO MOBILE PTE. LTD.

• Address: 14 Robinson Road, #08-01A, Far East Finance Building, Singapore 048545.

To access, edit, or delete your data:

• Email: [email protected]
• WhatsApp / Hotline: +1 838 883 9588

If you believe your personal information has been misused or have concerns regarding our privacy practices, please contact our 24/7 support team immediately via the channels listed above. We are committed to resolving all disputes transparently and promptly.

• Third-Party Links: Our website may contain links to external sites. Yoho Mobile is not responsible for the privacy practices or content of these third parties.
• Internet Risks: While we use industry-standard security, no transmission over the Internet is 100% secure. Yoho Mobile is not liable for damages resulting from unauthorized system intrusions or security breaches beyond our reasonable control.

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or a prominent notice on our website. We encourage you to review this page periodically.