Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM card built into your device — no physical card needed. Scan the QR code after purchase to install, perfect for travelers who want instant local connectivity.

Question 2

How do I buy an eSIM?

Accepted Answer

Pick your destination country Enter trip days and data needs The system recommends the best-fit plans Choose one and complete payment Receive the installation QR via email or app

Question 3

What is Free eSIM?

Accepted Answer

Free eSIM is a zero-cost trial — install it to verify your device is compatible before buying a paid plan. It contains no data. If you've never used an eSIM, we recommend trying Free eSIM first to confirm everything works.

Question 4

Does my phone support eSIM?

Accepted Answer

Most mainstream phones released after 2018 support eSIM — iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, etc. See the compatible devices list. Quick check: Open Settings → Cellular (iPhone) or SIM Manager (Android) and look for an "Add eSIM" option.

Question 5

Can I use a physical SIM and eSIM at the same time?

Accepted Answer

Yes. Most eSIM-capable phones support dual-SIM (physical + eSIM). You can keep your home carrier for calls and texts while using Yoho eSIM for data.

Question 6

Why don't recommended plans exactly match my input?

Accepted Answer

Plan inventory and carrier tiers change in real time. When there's no SKU exactly matching your input, the system shows the closest in-stock plans and clearly explains any coverage or data-tier differences.

Question 7

Can I pick non-standard durations like 5, 6, or 11 days?

Accepted Answer

You can enter any number of days. The system computes a data recommendation based on your days and matches the closest available plan — e.g. for 11 days it may suggest a 10-day or 15-day plan with the difference clearly shown.

Question 8

Why are some preset plans cheaper than my custom one?

Accepted Answer

Carriers offer promotional pricing on popular tiers (e.g. 7-day 5GB), which can be cheaper than a proportionally-priced custom plan. When this happens, the system shows the preset alongside so the savings are clear.

Question 9

What's the difference between total and daily data?

Accepted Answer

Total data plans: One pool you share across the whole trip (e.g. 10GB over 7 days, flexible usage). Daily data plans: A fresh quota each day (e.g. 2GB/day for 7 days). Unused daily data does not roll over. If you'd rather not think about usage, unlimited is usually the easier choice.

Question 10

What if I run out of data?

Accepted Answer

You can top up anytime through the Yoho Mobile app. Plans with Yoho Care also keep a basic low-speed connection after the high-speed data is used up. If you'd rather not worry, unlimited is usually the easier choice.

Question 11

How do I install the eSIM?

Accepted Answer

After purchase, you'll receive a QR code. Scan it in your phone's settings to install. We recommend installing over WiFi before departure. See the installation guide for step-by-step instructions.

Question 12

When does my eSIM activate?

Accepted Answer

Most plans start counting the validity period only when you connect to the local network at your destination for the first time. Installing in advance does not activate it early, so you can install before leaving home.

Question 13

What if I can't connect after arrival?

Accepted Answer

Make sure the eSIM line is enabled and data roaming is on Set Yoho eSIM as the preferred data line Try restarting your phone Manually select a local carrier network If issues persist, contact live chat support

Question 14

Does the eSIM support hotspot sharing?

Accepted Answer

Some plans support it — these are labeled "Hotspot" on the plan card. If you need to share data to other devices, pick a plan with the hotspot tag.

Question 15

Can I get a refund?

Accepted Answer

Unactivated eSIMs: Eligible for full refund Device incompatible: Refundable after verification Verified technical issues: Handled per policy Activated and in use: Not refundable See refund policy for full details.

Question 16

What if my trip plans change?

Accepted Answer

If your eSIM is not yet activated, you can request a refund or switch to a different plan. If already activated, you can top up data or extend the validity through the Yoho Mobile app.

Question 17

Can I combine multiple countries in one eSIM plan?

Accepted Answer

Yes. Yoho offers multi-country eSIM plans (e.g. Japan + Korea, Southeast Asia bundles) — typically cheaper than buying separate single-country plans. Just pick multiple countries on the product page and the system will surface multi-country options.

Question 18

How do I contact support?

Accepted Answer

Live chat: Tap the chat icon at the bottom-right of any page (recommended — fastest) WhatsApp: +1 838 883 9588 Email: support@yohomobile.com Best channel by issue type: Install / activation / connectivity: Live chat — real-time troubleshooting Orders / refunds: Live chat or email Partnerships: Email support@yohomobile.com

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